Your right to cancel
Because you are buying at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, tell us within that period by emailing hello@poppersandmore.com with your order number. You then have a further 14 days to return the goods to us. We will refund you within 14 days of receiving the goods back, including the cost of standard delivery. If you chose a more expensive delivery option, we refund the standard rate only.
You are responsible for the cost of returning the goods unless they are faulty or not as described. Because these products are classified as dangerous goods for transport, please contact us before returning anything so we can advise on how to send them safely and lawfully.
Sealed goods exception
The Regulations allow an exception for sealed goods that are not suitable for return for health protection or hygiene reasons, once they have been unsealed. We therefore cannot accept the return of any product whose seal has been broken, unless the product is faulty.
Unopened products with an intact seal can be returned under your normal 14-day cancellation right.
Faulty or damaged items
If your order arrives damaged, leaking or faulty, contact us within 48 hours with your order number and photographs of the problem. Do not attempt to return a leaking bottle by post — contact us first and we will arrange the appropriate route.
Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund for goods that are faulty, not as described, or not fit for purpose. These rights are in addition to the 14-day cancellation right above.
Non-delivery
If your order has not arrived within the expected timeframe, contact us with your order number and we will investigate with the courier. Please allow the full estimated delivery window to pass before contacting us.
Refunds
Card refunds are made to the original payment method and typically appear within 3 to 5 working days, depending on your bank or card issuer. Where you paid by bank transfer, we refund to the account the payment came from and may ask you to confirm the account details.
How to contact us
Email hello@poppersandmore.com with your order number. We aim to respond within one working day.
Poppers and More is a trading name of PM Lifestyle Ltd, registered in England and Wales, company number 17390038. Registered office and returns address: 186 Brent Crescent, London, NW10 7XR, United Kingdom.